FAQ

 Frequently Asked Questions (FAQ)

1. What are herbal products?

Herbal products are made from plants, roots, flowers, seeds, and natural extracts. They are often used for wellness, skincare, haircare, and general health support.

2. Are your products 100% natural?

Yes, our products are made with natural herbal ingredients. We avoid harmful chemicals, artificial colors, and synthetic fragrances unless otherwise stated on the product label.

3. Are herbal remedies safe?

Most herbal remedies are safe when used as directed. However, if you are pregnant, nursing, on medication, or have a medical condition, we recommend consulting your healthcare professional before use.

4. Do your products have side effects?

Herbal products are generally well-tolerated, but everyone’s body is different. Some people may experience mild allergies or sensitivities. We suggest doing a patch test before applying skincare or haircare products.

5. Are your products cruelty-free?

Yes, we are committed to being cruelty-free and do not test our products on animals.

6. Can herbal products replace prescribed medicine?

No. Our herbal products are designed to support wellness and self-care, not to diagnose, treat, cure, or replace professional medical treatment.

7. How should I store herbal products?

Keep products in a cool, dry place away from direct sunlight. Always tightly close lids or caps to maintain freshness.

8. How long do your products last?

Shelf life varies depending on the product. Please check the packaging for expiry dates. Since our products are natural, we recommend using them within 6–12 months of opening.

9. Are your products suitable for children?

Some of our products may be safe for children, but we recommend checking individual product descriptions or consulting a pediatrician before use.

10. Do you offer international shipping?

Yes, we ship worldwide. Shipping times and costs vary depending on your location.

11. What is your return policy?

We accept returns of unopened, unused products within 15 days of delivery day. For more details, please see our Returns & Refunds Policy page.

12. How can I contact customer support?

You can reach us through our Contact page, via email at contact@egorherbal.com, or by phone at +1 (829) 824 3615. Our team will be happy to help.